NHS 6004 Assessment 1
Dashboard Metrics Evaluation
Name
Capella University
NURS_FPX6004
Instructor’s Name
September 20th, 2024
Dashboard Metrics Evaluation
Various organizations in the healthcare delivery system need to conduct performance evaluations periodically to ensure standards of patient care are achieved and that legal regulations are fulfilled. The intention of creating this report is to assess our existing integrated interprofessional teams’ compliance with set standards outlined by local, state, and federal legislation (Abdel et al., 2021). The degree to which regulatory requirements are being met for the business, especially regarding patient safety, care quality, and operational efficiency, will be established by analyzing key performance indicators (Johansson et al., 2019). This assessment will also identify where changes are needed to improve performance to include the implementation of measures that meet healthcare standards and improve patient care. Thus, the ultimate goal is to ensure the organization provides overall care delivery, not only meeting but also exceeding such standards.
Accurate Evaluation of Dashboard Metrics
The dashboard indicators present a comprehensive performance profile of the organization vis-à-vis national, state, and local laws and regulations governing healthcare. About these measures, it is possible to conclude that while several spheres meet the legal standards, there are significant gaps that cannot be ignored. This led to high rates of patient readmissions, where the hospital is over the allowed levels set by the Centers for Medicare & Medicaid Services (CMS) (Mann et al., 2024). This suggests that the above issues are indicative of to lack of adequate care, support, and follow-up once patients are discharged leading to what may cause unnecessary admissions and affect patient outcomes as well as affecting the organization’s pocket through fines. Prescription errors also remain above state averages, illustrating that patients remain at risk of medication mistakes. Despite efforts to decrease errors; the rate was considered high and suggested that surveillance and training of staff has to be stricter. Moreover, patient satisfaction ratings are slightly below the national levels, especially in pain control and interacting with others in the healthcare industry. This deficiency suggests that patient-centered care and communication needs enhancement to the required standard.
Besides these performance issues, there are missing values that affect the evaluation. It is expected that local legislation requires reporting of certain adverse events; some of the instances are under-reported or not reported at all (Cato et al., 2024). Overall, there is a lack of evidence to assess how well the organization adheres to local risk management standards as discussed above. Furthermore, there is no comprehensive report on organization compliance with specific staff training required in infection control and patient privacy which are critical to protecting the safety of patients and ensuring legal requirements at both federal and state levels (Young et al., 2024). The absence of this information raises concerns about whether all the employees have been trained adequately to follow the current care standards. It also has to enhance patient education, enhance medication reconciliation through targeted training and technology, and better post-discharge management if it wants to remain competitive and achieve lower readmission rates.
Analyzes the Consequence of Not Meeting Prescribed Benchmarks
Lack of compliance with these standards can have some severe consequences for both the interprofessional healthcare teams and the business in the healthcare industry. The potential for fines is one of the most obvious impacts given that some metrics such as patient readmission rates are tied directly to reimbursement penalties (Cheng et al., 2020). For instance, adopting an approach that exceeds the requirements set by the Centers for Medicare & Medicaid Services (CMS) may lead to reduced payments, which directly affects the organization’s income. Due to this financial loss, the organization may not be able to fund the purchase of other technologies that are supposed to improve patient care, staff development, or equipment as required. Moreover, lowridden patient safety standards like prescribed lapses put the Firm at legal perils like litigation or fines which deepens the injury to its cash and reputation.
In addition to the obvious profit implications stemming from the failure to meet these goals, reputational costs in the eyes of the general public and the healthcare industry may also occur. It is unwise to lose the trust of your patients because you failed to meet their expectations in areas such as adverse event reporting and patient satisfaction (Afaneh et al., 2021). This will help reduce patient return rates and make them seek other providers who are more efficient. This makes the workplace challenging for interprofessional teams because they have to handle more oversight, increased workload, and diminished morale due to the inability to meet care benchmarks (Green, 2019). This study assumes that the organization is already dependent on CMS reimbursements; and that a negative reputation can decrease patient volumes. In addition, the knowledge of performance reviews suggests that they lead to changes in worker motivation, which is thought to lead to changes in the quality of care. These aspects underscore the importance of achieving specific performance standards because one cannot predict the adverse long-term consequences of not meeting them for the financial and operational viability of an organization.
Evaluate a Benchmark Underperformance in a Healthcare Organization
One of the vital underperformance indicators in healthcare organizations is the high percentage of patients who are readmitted within 30 days of discharge. It is critical since it reveals patient care and treatment both during admittance to the hospital as well as after discharge. High follow-up rates raise questions about organizational processes for follow-up, patient and family education, transitions in care, and gaps in clinical care (Thrower et al., 2020). If this standard is achieved, healthcare delivery has the potential to improve its performance and quality in various areas.
Therefore, readmission rates can also be beneficial in increasing patient outcomes because patients are receiving more help and follow-up care after they have been discharged from the hospital. Effective communication among different providers, proper patient assessment during discharge, and provision of follow-up care ensure that these patients can adequately manage their diseases without the chances of being readmitted (Bender et al., 2024). Another advantage of focusing on this benchmark is that a company can improve its reimbursement rates with better patient outcomes for its services and avoid fines linked to high readmission rates could also significantly contribute to improved financial performance (Collier, 2023). Moreover, patients often comprehend they are likely to have an improved encounter and this can also enhance patient satisfaction by effectively reducing the rates of readmissions in regards to transfers of healthcare treatment. This creates a positive feedback loop in which greater patient satisfaction from improved quality leads to greater new business and satisfied patients, ultimately improving the organization’s image and financial performance.
Advocates For Ethical And Sustainable Action
The unethical and short-term solutions that focus on the benchmark underperformance and high patient readmission rates must be changed to moral and sustainable strategies that seek to engage all the necessary stakeholder groups such as the community health groups, hospital administration, and the healthcare personnel (Zimmerman et al., 2021). The important outcomes expected from the suggested steps are to enhance thorough discharge planning, follow-up care, and patient education brochures. These programs are consistent with justice, a moral principle that ensures that all patients, especially those in vulnerable areas, are given equal opportunity to access resources and care, and beneficence, a principle that underlines the need to do what is best for the patient.
The discharge planning process is a complex process that also requires coordination between healthcare professionals, social workers, and case managers to create individualized patient plans (Zappas et al., 2021). It assists in identifying possible barriers to follow-up care like transport or financial issues and improves the patient’s understanding of the conditions and care plans. This not only indicates the enduring commitment of the organization to concentrate on patient-centered systems but also elucidates the efficiency of the given approach in increasing the well-being of people and groups of people as a whole.
Environmental and other sustainability objectives are also critical to these processes (Kim et al., 2021). The idea here is that post-discharge support and early interventions can help lower the long-term costs of avoidable readmissions in healthcare. This not only enhances operational efficiency but also fosters a cycle of change by investing in areas that still enrich the organization and patients in the long term. In addition, by partnering with CHOs, these initiatives can expand the outreach of their message and ensure that vulnerable populations receive the support they need to effectively care for their health.
Conclusion
To sum up, this paper underlines the necessity of searching for ethical, and sustainable approaches to the issue of high patient readmission rates to contribute to the enhancement of the present healthcare sphere (Habermann et al., 2022). Announcing stakeholders and implementing effective protective discharge planning, follow-up, and education can significantly enhance patient outcomes and maintain ethical practices within organizations. Such programs enable equitable access to care while at the same time helping to address the issues of early readmissions. Emphasis on preventive measures is also effective in supporting operations productivity and the culture of incremental improvement. Finally, commitment to such measures raises the organization’s profile and public confidence, creating an opportunity for the enhancement of patient benefits. Implementing this strategy is essential to meeting the legal mandates and to ensure the improvement of a healthcare system that is more productive and compassionate.
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