PM FPX 4020 Assessment 4

Introduction

Closing the health project is as important as the plan and implementation. Evaluation 4 deals with developing a formal project closed plan with performance measurement, stakeholder response, stability measures, and lessons learned. This article considers the closed process of a health project with a view to reduce the waiting time.

Project Summary: Reducing ED Wait Times

The health project was started to reduce the six-month average waiting time for emergency rooms by 30% using improved triage workflow, a digital check-in system, and optimized staff planning. The project reduced the average waiting time by 28% after six months and increased patient satisfaction points.

PM FPX 4020 Assessment 4:Project Closure Plan

1. Final Evaluation of Objectives

Goal: Reduce the waiting time by 30%.

Outcome: Decreased by 28% (within acceptable limits)

Other matrix obtained:

Patient satisfaction increased from 68% to 83%.

Staff commitment increased from 72% to 80%.

✅ Insight: Results below 5% from the target are acceptable in Varchal Health Services QE projects (IHI, 2023).

2. Documentation and Deliverables

All project documents were stored in a centralized SharePoint folder, including:

• Update Triage Protocol
• Employee training protocol
• System usage logs
• Project Charter and Status Report
• KPI Dashboard

Stakeholder Feedback and Project Evaluation

1. Feedback Methods

• Staff response in the form of anonymous surveys and focus groups
• Patient’s response to the Press Ganey tests
• Leadership response in organizing Debris meetings

2. Common Themes

• Success: Good communication, efficient triage editor
• Challenge: Early technical resistance and gap in system training
• Recommendation: Ongoing training and looking at the dashboard

🔗 Learn More: Tap Ghani Patient Experience Tea

Sustainability Strategy

1. Knowledge Transfer

• SOP given to other hospital wards
• Monthly QI meeting in the department initiated
• Staff Champion appointed for regular monitoring

2. Long-Term Monitoring

• To further navigate through the KPI Tracking Quality Improvement (QI) department
• Scheduled quarterly review meetings
• Incorporation of real-time dashboard into nursing manager workflow

3. Embedding Practices

The trees protocol is integrated into the onboarding course.

Digital check-in standard AD drive processes included

🔗 Reference resources: Ihi’s stability guide

Lessons Learned

What Went Well

• Support that worked well
• Staff collaboration in workflow design
• Enhanced accountability for examining real-time data

Areas for Improvement

Pre-launch training needs for EHR

Engage the first reception team in the design of the project.

💡 Pro Tip: Conduct an AAR with teams to discuss the lessons learned immediately after the wrap-up of the project.

How to Effectively Close a Healthcare Project

Step-by-Step Guide:

• Read the Project Charter and KPI.
• Collect final data and compare the goals.
• Get responses for stakeholders.
• Document Learnings and Challenges
• Transferring handover procedures to operating teams
• Plan monitoring
• Celebrate success with appreciation of employees.

📘 Assistant Toolkit: AHRQ Guide to Closing Projects.

Conclusion

Project closure ensures the benefit is sustained and reaffirmed in the organization. Successful closure planning involves careful evaluation, reaction, knowledge transfer, and constant monitoring. In addition to affirming success, this process determines the foundation for lasting influence in the health care distribution.