LEAD FPX 5220 Assessment 4

Introduction

Trinity Health frontline staff need a cultural transformation toward patient experience enhancement and communication improvement. The goal is to maximize patient satisfaction and staff interaction effectiveness.

GRPI Model

• Goals: Clearly define the fundamental mission and purpose of the team.
• Roles: Define personal responsibility for every job.
• Processes: Set control, coordination, and communication channels.
• Interpersonal Relationships: Build trust and open communication and provide constructive feedback.

Current State of Staff

The Trinity staff are grappling with numerous issues, such as

• Poor communication
• Poor collaboration
• Lack of clear direction
• Working in silos
• Few standard procedures being followed

Trinity & GRPI Model Application

• Goals: Prioritize enhancing communication and involving more patients.
• Roles: Clear roles and responsibilities among staff need to be established.
• Processes: Create a playbook for bedside shift reporting.
• Interpersonal Relationships: Go top-down to promote greater participation.

Strategy

• Create a sense of urgency for change.
• Secure a powerful guiding coalition.
• Formulate a clear vision for the future.
• Share the vision effectively.

Performance as a Change Team

• Conduct regular staff meetings.
• Form a coalition with formal roles.
• Implement supporting policies for the change initiative.
• Conduct unit-specific meetings to keep everyone aligned.

LEAD FPX 5220 Assessment 4: The Roles of Teams in Organizational Change

Practical Activities

• Reinforce small successes to keep momentum.
• Keep the team constantly informed.
• Foster cross-unit collaboration.

Trinity Health frontline staff need a cultural transformation toward patient experience enhancement and communication improvement. The goal is to maximize patient satisfaction and staff interaction effectiveness.